If you would like we can try it here first and if successful, I can make sure that you are not billed for remote assistance. Would you like me to help you here or via remote assistance? If I understood correctly, we will just need to enable indexing for outlook which I can do remotely for you or I can also tell you how to enable it yourself :) If you dont have problems with your password, you can skip that advice. There might have been a confusion and the previous tech provided you advice to recover your account as if you had a problem getting into it. The issue you are having is that you can not search for emails in Outlook, is that correct? Or are you having an issue with access to your account? Are you ready to begin or do you need a few moments?:
Once I get connected to your computer, we will fix your problem quickly and efficiently. If you no longer need remote assistance, please let me know so that I can let customer service know that we did not connect and have them reverse the charge for the remote service. My name is ***** ***** I will be happy to assist you with your remote support request. Complete the onscreen steps to gain access to your email account again from there providing as much detail as you can.Once reset, note down your new email password ***** that you don’t forget it! Click or tap “forgot password” to trigger the password ***** wizard. Enter the site and look for sign in (it is usually at the top of the screen) 3. For example, go to and then search “Express Mail login” from your device. Simply search your email account provider in your web browser. If you did not receive a verification code or password ***** link then please make sure that your mobile device has an active signal and that the email is not stuck in your junk folder.1.
As your email account is hosted in the cloud please obtain any device with access to the internet and complete the following steps:It is common for users to be locked out of the accounts if verification has failed.To gain access again you will need to complete the below steps and have access to the mobile device and recovery email account that you associated with the account. Ok, most online email providers have an online recovery tool that you can use to get back into your email account or reset the password.
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